RETURN & EXCHANGE POLICY


PRODUCT COLOUR PORTRAYAL

Every effort is made to portray items accurately. We photograph our products against white backgrounds and clearly state item colours in the listing. We advise individual computer screen limitations, may not accurately reflect true colours and can affect the way products appear. BeanLoved cannot be held responsible for any colour discrepancies by interpretation.

RETURNS

We strive to provide you with an enjoyable shopping experience.

All of Bean Loved stock is secondhand - being recycled, reused and pre-loved, therefore we do not generally accept returns. We will do our best to disclose all obvious faults (if any) with each listing. If you do happen to discover an omitted flaw (and are unhappy with your purchase) please contact us within 7 days of delivery. Bean Loved will negotiate return/exchange conditions with buyer. Upon agreement in returning goods to Bean Loved - please keep appropriate proof of postage otherwise if the return parcel goes missing we will deem that you have not returned the product

Return postage charges will be the responsibility of the buyer.

FAULTY PRODUCTS

If the product you have purchased is faulty, please contact us. We will be happy to negotiate exchange of your product or store credit. All postage costs for faulty goods will be covered by BeanLoved.

DAMAGE IN TRANSIT

We take great care in packaging your goods safely for shipping and advise buyer of dispatch. Unfortunately, BeanLoved cannot accept responsibility for damage that (may) occur in transit. All complaints are to be forwarded direct to the respective shipping agent - Australia Post.